User Guide

Everything you need to work with ProductionOS: which portal is yours, how to get in, what to do when something is wrong, and where to ask.

Overview

ProductionOS is the system a production company runs an event on: the budget, the equipment, the crew, the schedule and the show itself. A portal is one slice of that production, opened up for one group of people — you see your part of it and nothing else.

Which portal is yours follows from the way you were let in:

What you received	Your portal
An event ID and a password	Client portal
Your own email address and a password	Client account
A supplier code and a password	Supplier portal
A crew code	Crew portal
A password for one stage	Showcaller portal
A personal link, sent to you by name	Guest portal

Not sure? Go back to the message you were sent — the production team that invited you knows exactly which one it is.

Getting started

The first five minutes, once and for all.

Open your portal. Use the table above, or simply the link you were sent. Most portals need no account at all — a link or a code is enough, and there is nothing to install.
You stay logged in for thirty days on the device you used. After that, or if the production team changes the password, you log in again with the same code.
Pick your language. The Dutch/English toggle sits at the top of the portal and your choice is remembered on that device.
Put it on your home screen. Use your browser's share menu ("Add to Home Screen"). It then opens full-screen like an app, and on a phone that is one tap instead of hunting for the message with the link in it.
Working on site? Open the screens you will need while you still have a connection. Read Troubleshooting for what stays readable once the signal drops.

The portals

What each portal does, one by one. Pick the one that matches the login link you received.

Client Portal

For the client of an event: follow the budget, production plan and rider, and stay in touch with the production team.

Logging in. If you were given an Event ID and password, log in at /portal. If you have a full account covering multiple projects, log in at /client-portal with your email address instead.
Budget. See the live cost breakdown per category. If your production team has requested it, you can approve or comment on the budget directly — no separate email needed.
Production plan. View equipment, catering, hotel & flights, comms, power, artist riders and open questions for your event, all kept current by the production team.
Rider. Review the technical and hospitality rider for your event.
Rundown. Follow the show's running order in real time on the day of the event.
Requests. Use the request form to ask for changes or additions — these land directly on the production team's dashboard.
Documents. Some events include an intake checklist where you can upload photos or files the production team has asked for.

Supplier Portal

For suppliers asked to quote on or deliver part of a production.

Logging in. Log in at /supplier-portal with the supplier code and password you received.
Quotes. Under "Budget" you'll see exactly which categories you've been asked to quote on for each project — never more than what was requested from you.
Uploading a quote. Upload your quote as a PDF; it's automatically matched line by line against the categories you were asked to quote, so the production team doesn't have to re-type it.
Production requests. Under "Requests" you'll find anything specifically asked of you — equipment, catering, hotel, flights, comms or power — grouped per project.
Documents. Upload any other documents the production team needs from you (spec sheets, insurance, etc.) directly in the portal.

Crew Portal

For crew working load-in, show or load-out.

Logging in. Log in at /crew-portal with the crew code you received, and pick your department when asked.
Live rundown. You'll see the show's running order update in real time — the same cue everyone else on site is looking at.
Per-department instructions. Any cue with a note for your department shows it directly under that cue, so you only see what's relevant to you.
Countdown clock. Open the shared popup clock to keep an eye on the current cue's remaining time from any screen.
Chat. Use the built-in chat to coordinate with the showcaller and other departments during the show.

Showcaller Portal

For whoever is calling the show and keeping every department in sync.

Logging in. Log in at /showcaller-portal with the password for your stage — each stage has its own, so showcallers only ever control their own show.
Running the show. Start the rundown, advance to the next cue, or jump to a specific cue — every connected crew and client screen updates instantly.
Countdown clock. Open the shared popup clock so it can be displayed on a second screen backstage.
Chat. Message crew directly from the control bar if a cue needs to change on the fly.

Guest Portal

For guests, VIPs or artists who need to submit documents ahead of the event.

Logging in. Use the personal link you received by email — it opens /guest-portal with your invite already selected.
Uploading documents. Upload the documents requested for your accreditation — ID, insurance, or anything else the production team needs — directly from the portal.
On-site check-in. On the day, your badge is scanned at the entrance and you're checked in instantly — no paper lists.

Troubleshooting

What usually goes wrong, and what you can do about it yourself.

My link or code suddenly doesn't work any more.: The production team can change a portal password, and they can end the access of one single device without locking out everyone else. Both of those log you out. Ask them for the current code — there is no reset you can do yourself, on purpose: these portals hold a production's budget and crew list.
No signal on site and the screen goes blank.: Four screens keep working without a connection, as long as you opened them once while you still had one: the crew portal, the showcaller's rundown, your own worksheet and the attendee programme. A bar along the bottom then tells you it is a saved copy and what time it was saved. Reload the page to get it — a click inside the app still needs the network. Access badges deliberately do not work offline, so that a badge cannot keep opening doors after an accreditation has been withdrawn.
The rundown isn't moving.: The rundown follows the showcaller live over an open connection. If your device dropped that connection — a lift, a basement, a switch between wifi and 4G — the page keeps showing the last cue it saw. Reload it and it catches up. If it still doesn't move, the show probably hasn't been started yet on the showcaller's side.
My badge is scanned and says no access.: A badge only opens on days it was given access to, and only after the production team has accredited the person on it. Entering a name in the supplier portal and downloading the badge is not enough by itself — that is deliberate, so nobody can put themselves on site. Ask the production team to check the accreditation and the access days.
A section I expected is missing.: Every portal shows only what the production team has opened for that project, and never more than what was asked of you. A supplier sees the categories they were asked to quote on; a client sees the sections that were shared. If something you need is missing, it has to be opened on their side.
I'm logged in, but I'm looking at the wrong event.: Portals are per project: every production has its own link and its own code. If you work on several at once, keep the links apart — the client account at /client-portal is the one place that puts several projects behind a single login.

FAQ

The questions people ask before they trust a portal with their work.

Do I need an account?: For most portals, no. A link or a code is enough, and nothing is installed. That is a deliberate choice: a freelancer hired for one build-up day should not have to create an account to read a call sheet. The client account is the exception, because it spans several projects and therefore needs to know who you are.
Does it cost me anything?: No. The production company you work with pays for the platform; the portals are free for everyone they invite.
Can I use this on my phone?: Yes — every portal is built for a phone first, because that is where they are actually used. You can add it to your home screen from your browser's share menu, and it then opens like an app.
In which languages?: Dutch and English. The toggle sits at the top of every portal and your choice is remembered on that device.
May I forward my link to a colleague?: Check with the production team first. A portal link gives whoever holds it the same view you have, including budget figures and personal details of crew. If a colleague needs access, the team can give them their own way in and take it away again separately.
How long do I stay logged in?: Thirty days on the device you used, unless the production team changes the password or ends that device's access sooner.
What happens to my data?: What you submit stays with the production team that invited you. The details are in the privacy statement, and the parties that process data on our behalf are listed under sub-processors.

Support

Start with the production team that invited you. They can see your project, change what is open to you and hand out new access — nine out of ten questions are theirs to answer, and they answer them faster.

Send them four things and it stays one message instead of five: the name of the event, which portal you were in, the link or code you used, and what you saw on screen.

Something wrong with the software itself? Reach The Bridge Group B.V. at order@thebridgeavgroup.com. What changed recently is listed on the changelog.